tag:doppel.instatus.com,2005:/history Doppel Status - Incident history 2026-08-21T16:00:00.000+00:00 Doppel tag:doppel.instatus.com,2005:Maintenance/cmsf9dp6m02d20zp51wwjph20 2026-08-21T16:00:00.000+00:00 2026-08-04T22:57:44.482+00:00 Planned Maintenance Type: Maintenance

Affected Components: App, Website

Aug 4, 22:57:44 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:doppel.instatus.com,2005:Incident/cmsc3rvpi00oc0znv5oymqbvy 2026-08-02T17:57:29.013+00:00 2026-08-02T17:57:29.013+00:00 Doppel Vision OTP codes not being sent, preventing some users from logging in Type: Incident

Duration: 41 minutes

Affected Components: App, Website

Aug 2, 17:57:29 GMT+0
Investigating - We are currently investigating this incident..

Aug 2, 18:38:25 GMT+0
Resolved - Login codes are sending properly now. Users should be able to log in as usual..

]]> tag:doppel.instatus.com,2005:Incident/cmr2x7wde012710pberpr97xd 2026-07-02T03:04:20.816+00:00 2026-07-02T03:04:20.816+00:00 Doppel Vision OTP codes not being sent Type: Incident

Duration: 55 minutes

Affected Components: App

Jul 2, 03:04:20 GMT+0
Investigating - We are currently investigating this incident..

Jul 2, 03:59:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Maintenance/cmpelhe4501bdqolt62o8s9rc 2026-05-23T13:00:00.000+00:00 2026-05-23T13:00:00.000+00:00 Login Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Website

May 23, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 23, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 23, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:doppel.instatus.com,2005:Incident/cmph8vbna00deqvjz5f3potpf 2026-05-22T18:19:51.628+00:00 2026-05-22T18:19:51.628+00:00 Slowness in Doppel Vision Type: Incident

Duration: 29 minutes

Affected Components: App

May 22, 18:19:51 GMT+0
Investigating - We are currently investigating slowness in the Doppel Vision app..

May 22, 18:49:19 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cmpbjnhrj00f1qimhwkeidlbp 2026-05-18T18:35:05.128+00:00 2026-05-18T18:35:05.128+00:00 Issues with the users settings page Type: Incident

Duration: 26 minutes

Affected Components: App

May 18, 18:35:05 GMT+0
Investigating - Unable to view the users settings page.

May 18, 18:52:47 GMT+0
Identified - The issue has been identified, fix is being rolled out now.

May 18, 19:01:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cmox1418w02xaa4f8ntckan6t 2026-05-08T14:47:17.702+00:00 2026-05-08T14:47:17.702+00:00 Investigating issues with login for Doppel Vision Type: Incident

Duration: 1 hour and 1 minute

Affected Components: App

May 8, 14:47:17 GMT+0
Investigating - Investigating a reported issue where users are unable to log in after entering in their one time code.

May 8, 15:19:06 GMT+0
Monitoring - Issues with logging into Doppel Vision have been mitigated. We are continuing to monitor the situation.

May 8, 15:48:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cmovyiqmc015i7tjxub0nmrs0 2026-05-07T20:46:58.758+00:00 2026-05-07T20:46:58.758+00:00 Investigating issue with viewing alerts in Doppel Vision Type: Incident

Duration: 8 minutes

Affected Components: App

May 7, 20:46:58 GMT+0
Investigating - We are currently investigating this incident..

May 7, 20:55:24 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cmorpxr6g01a38viwu134bsed 2026-05-04T21:35:38.073+00:00 2026-05-04T21:35:38.073+00:00 Investigating issues with Alert View in App Type: Incident

Affected Components: Website

May 4, 21:35:38 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Maintenance/cmoolte2w01kss5e4b2k1i04i 2026-05-02T17:00:00.000+00:00 2026-05-02T17:00:00.000+00:00 Login Maintenance Type: Maintenance

Affected Components: Website

May 2, 17:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

]]> tag:doppel.instatus.com,2005:Incident/cmohkk5fi02ug7y8dwosoac2u 2026-04-27T14:45:00.000+00:00 2026-04-27T14:45:00.000+00:00 Intermittent issues with login and data loading Type: Incident

Duration: 5 hours and 29 minutes

Affected Components: App

Apr 27, 14:45:00 GMT+0
Investigating - We observed and received reports of latency spikes for login and data loading, intermittently blocking functionality for 1-2 minutes at a time..

Apr 27, 16:30:00 GMT+0
Resolved - This incident has been resolved..

Apr 27, 19:32:12 GMT+0
Investigating - We are currently investigating an issue with data requests timing out or returning 0 results..

Apr 27, 20:02:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 27, 20:13:33 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cmoca1pfv004kwucq7gifxs64 2026-04-24T02:14:15.864+00:00 2026-04-24T03:09:26.596+00:00 Degraded Experience for Doppel APIs Type: Incident

Duration: 55 minutes

Apr 24, 03:09:26 GMT+0
Resolved - This incident has been resolved..

Apr 24, 02:14:15 GMT+0
Investigating - We're investigating an issue related to a vendor for our APIs - elevated error rate for get-alerts and create-alert API. In the meantime, retries on affected API calls seem to be effective..

]]> tag:doppel.instatus.com,2005:Incident/cmo91e9gx0052mkr1ux9yonwj 2026-04-21T19:48:46.617+00:00 2026-04-21T19:48:46.617+00:00 Some Alerts are unable to be viewed Type: Incident

Duration: 7 minutes

Affected Components: Website

Apr 21, 19:48:46 GMT+0
Investigating - We are currently investigating this incident..

Apr 21, 19:55:33 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cml4frjy103js17oty8bsjphp 2026-02-01T23:30:33.619+00:00 2026-02-01T23:30:33.619+00:00 Issues with Login and accessing alerts on Doppel Vision Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: App

Feb 1, 23:30:33 GMT+0
Investigating - We are currently investigating this incident..

Feb 2, 01:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 2, 01:05:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cmkso98d90kcsg5sdjqiruh8q 2026-01-24T18:57:31.149+00:00 2026-01-25T13:57:00.000+00:00 Delays in customers receiving OTP codes Type: Incident

Duration: 18 hours and 59 minutes

Affected Components: App

Jan 25, 13:57:00 GMT+0
Resolved - This incident has been resolved..

Jan 24, 18:57:31 GMT+0
Monitoring - Our third party service for sending emails is experiencing an outage, we are actively monitoring and will update..

]]> tag:doppel.instatus.com,2005:Incident/cmbtqqztj003q14eltqsngk0h 2025-06-12T18:57:44.181+00:00 2025-06-12T18:57:44.181+00:00 Screenshots not loading in Doppel Vision Type: Incident

Duration: 1 hour and 53 minutes

Affected Components: App

Jun 12, 18:57:44 GMT+0
Monitoring - Our cloud service provider is experiencing issues, we will continue to monitor and provide update: <https://status.cloud.google.com/>.

Jun 12, 20:51:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cm9uggqzr00067440c58nipj4 2025-04-23T21:38:11.509+00:00 2025-04-23T22:13:54.325+00:00 Login codes not being sent. Type: Incident

Duration: 36 minutes

Affected Components: App

Apr 23, 22:13:54 GMT+0
Resolved - This incident has been resolved..

Apr 23, 21:38:11 GMT+0
Identified - Our third party service for sending emails is experiencing an outage, we are actively monitoring and will update..

Apr 23, 22:01:36 GMT+0
Monitoring - Update from our vendor: At this time, emails are being accepted and queued for delivery, but may be delayed..

]]> tag:doppel.instatus.com,2005:Incident/cm2tbcygq000jnz8tc4r9ut3f 2024-10-28T17:49:33.966+00:00 2024-10-28T17:49:33.966+00:00 Alerts not showing up properly Type: Incident

Duration: 15 minutes

Affected Components: App

Oct 28, 17:49:33 GMT+0
Investigating - We are currently investigating this incident..

Oct 28, 18:04:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/cm23mv3zd004oabop2qi4k3eo 2024-10-10T16:03:00.000+00:00 2024-10-10T16:03:00.000+00:00 App Is Down Type: Incident

Affected Components: App

Oct 10, 16:03:00 GMT+0
Resolved - Application and database were down and inaccessible. This incident has been resolved..

Oct 10, 16:21:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:doppel.instatus.com,2005:Incident/clun5gw6i3022b2my2zf8rvoz 2024-04-05T21:00:24.051+00:00 2024-04-05T21:00:24.051+00:00 Doppel Portal Down Type: Incident

Affected Components: App

Apr 5, 21:00:24 GMT+0
Resolved - This incident has been resolved. The Doppel portal went down from 1:46pm PST to 1:56pm PST.

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