Doppel - Intermittent issues with login and data loading – Incident details

All systems operational

Intermittent issues with login and data loading

Resolved
Major outage
Started 4 months agoLasted about 5 hours

Affected

App

Partial outage from 2:45 PM to 4:30 PM, Operational from 4:30 PM to 7:32 PM, Partial outage from 7:32 PM to 8:13 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with data requests timing out or returning 0 results.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We observed and received reports of latency spikes for login and data loading, intermittently blocking functionality for 1-2 minutes at a time.